Meet Susan
Hi! I'm Susan.
San Antonio · 2 years experience

Bonded & Insured

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Hello. My name is Susan. I live in San Antonio. I have been a CNA and a caregiver for two years.

How did you get into caregiving?
I became a caregiver because I used to take care of my grandmother. And my mother took some CNAs to also help. So I actually loved the way they were taking care of my grandmother, and me being part of the process. I used to admire them so much, and my grandmother was so grateful the way they were caring for her. So I loved the job and it became a passion to me. That was how I really decided to be a caregiver because I really appreciated and I liked the way those CNAs were caring for my grandmother. Then I promised I also take care of other grandmothers and grandfathers, everyone who is in need.

What advice would you provide to a new caregiver?
My advice to a new caregiver would be to be extremely patient and have very good listening skills. Be always punctual, on time, and listening pretty well, real well when these people are talking to you because sometimes they get aggravated if they try to talk to you and you are not understanding what they are trying to say. They get impatient.

Who is one of your most memorable clients?
A client I will never forget is Miss James. She used to be an Alzheimer's patient. After her daughter had a very serious accident, which led to her death. That was the only daughter that she used to have. Her daughter normally picked her up after work and drop her. So immediately when the daughter passed away, she became an Alzheimer's patient. Every evening, because her daughter used to pick her up from work and in the morning also too from work. She usually takes a little break in the morning or in the evening she will stand in her doorway. She'll be there almost for the whole day and, "I'm waiting for my daughter to pick me up." That was so stressful. It was the most painful moment that I've ever seen in my life.
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