Kindly Care helps families find, hire, and manage private caregivers so that their elderly loved ones can age in their homes rather having to move into assisted living facilities. We take pride in the fact that we’re working on one of the most pressing problems in our society: ensuring that our seniors are taken care of despite seemingly endless challenges caused by fiscal and labor shortages.
We’re looking for a Head of Success to ensure that all of our clients are receiving the best possible care. You will be reporting to our CEO, and your progress will be measured in the quality of our service and our ability to scale our processes. Your scope of work will cover the conceptual design of our process maps, budget planning, as well as management of our client- and caregiver-facing Success operations.
Please note that this is an on-site role, and that while we are WFH-friendly, you’ll have to be working out of our office in San Francisco at least a few days per week.
The ideal candidate will have already proven their ability to grow and manage Success teams, although we will consider all applicants who can demonstrate extraordinary achievement in their careers. We value relevant experience, but we are equally intrigued by generalists who are able to take a first-principles approach and come up with creative solutions. Below are the general qualifications we’re looking for:
- 3+ years of experience in building and scaling teams
- Proven ability to resolve conflicts and win over clients
- Exposure to entrepreneurial environments and startup mentality
- Familiarity with process mapping tools and best practices
Last but not least, you need to have the leadership skills that will help you motivate your teams and energize them to do the best work of their lives.
Please send us either your resume or Linkedin/AngelList profile to email@example.com.